Legal

Terms of service

Last updated 3 September 2026.

1. Who these terms are between

These terms govern the services provided by Velora Systems, a sole proprietorship registered in South Africa at [YOUR BUSINESS ADDRESS] ("we", "us"), to you, the client ("you"). By engaging us you agree to them.

2. What we provide

We provide two things:

• An accessibility audit. We test publicly available pages of a website you own or control against the WCAG 2.2 AA standard and deliver a written report.
• Remediation. Where separately agreed, we correct issues identified in that report, either by working in your codebase or by supplying a documented change set for your own developers to apply.

By asking us to audit a website you confirm that you own it or are authorised to permit testing of it.

3. What we do not promise

Automated testing detects approximately 30% to 40% of WCAG success criteria failures. It cannot assess whether alternative text is meaningful, whether focus order is logical, or whether a page is usable with a real screen reader. A clean automated result is a necessary step toward conformance and is not proof of it. Every report we issue states this.

We do not guarantee that you will not receive a complaint or a claim. We do not sell accessibility overlay products and we do not represent that any single intervention produces compliance.

4. Quotes and price

The audit is provided free of charge and creates no obligation on you.

Remediation is quoted as a fixed price before work begins. That price covers the issues identified in the report attached to the quote. It does not cover issues introduced afterwards, issues arising from changes you or a third party make, or work on pages outside the audited scope. If you want additional work we will quote for it separately, in writing, before starting.

Quotes are valid for 30 days. Prices are exclusive of any value-added tax that may become applicable.

5. Payment

• Engagements above US$1,000 require 50% on acceptance, with the balance on completion.
• Smaller engagements are invoiced on completion.
• Invoices are payable within 14 days.
• Late amounts may attract interest at the rate prescribed by the Prescribed Rate of Interest Act 55 of 1975.
• Payments are processed by our payment provider. We do not store your card details.

6. What we need from you

Remediation depends on your cooperation. You agree to provide, in reasonable time:

• either access to the relevant codebase or a named developer to receive the change set;
• a staging environment where one exists;
• timely answers to questions that block progress.

If access or a response is not provided within 30 days of our request, we may treat the engagement as complete in respect of work performed and invoice for it. We will always tell you before doing so.

7. Refunds

If we cannot deliver what we quoted for reasons within our control, we refund the amounts you paid for the undelivered work. If work cannot proceed because access or information was not provided, deposits cover work already performed and are not refundable to that extent.

8. Intellectual property

Code and configuration we write for you belongs to you once paid for. The audit report we deliver is yours to use, share and publish. The tools, methods and templates we use to produce it remain ours.

9. Confidentiality

We keep non-public information you share with us confidential and use it only to perform the work. We will not name you as a client publicly without your agreement.

10. Liability

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

Subject to that, our total liability arising out of any engagement is limited to the fees you paid us for that engagement. We are not liable for loss of profit, loss of revenue, loss of data, or indirect or consequential loss.

11. Ending an engagement

Either of us may end an engagement on written notice. You pay for work performed up to that point. Clauses that by their nature should survive, including sections 8, 9, 10 and 12, do so.

12. Governing law

These terms are governed by the law of the Republic of South Africa. The courts of South Africa have jurisdiction, and we consent to the jurisdiction of the Magistrate's Court where it is competent to hear the matter.

13. Contact

Questions about these terms: info@velorasystems.net.